SHIPPING

Standard: We ship the least expensive way, primarily through USPS and FedEx, but sometimes UPS or DHL. A-G motors must ship USPS Parcel Post (ground).

Bay Area Pickup: Pickups are available in Mountain View on Wednesdays and Fridays every week for orders placed by 5pm PT the previous day. Our pickup address is 855 Maude Ave, Mountain View CA, 94043 and is inside of Hacker Dojo. Our full store is not available for retail shopping at this time. Please subscribe to our email list to get notified when it opens.

Launch Pickup: Pickup at a launch that we attend is free of shipping and HazMat charges, (rush fees may still apply). We are regulars at all LUNAR.org and Aeropac launches as well as most TCC launches. We also travel to FAR and ROC sometimes, and will try to find someone going that way if we're not attending, if you don't want the motor(s) shipped. Launch Pick-up Dates

Rush: Contact us to setup a shipping method that gets your products by the delivery date you need. We can even used Uber Delivery for same-day orders!

Motors: High-Power Motors require HazMat ground shipping by Federal law. Most motors of G impulse or below can be shipped USPS Parcel Ground without HazMat. USPS Parcel Ground typically takes 3-10 days to arrive, and HazMat shipping typically takes 2-6 days.

HAZMAT Motors: Even though they are not classified as explosives High-Power Aerotech motors currently require shipment through a certified HazMat carrier (such as FedEx-Ground, or UPS-Ground). This is because the motors either contain more than 30-grams of continuous propellant or because they are not certified to be shipped through the US Postal Service. HazMat fees are included in your shipping cost calculated. The HazMat fee is charged per-shipped-box and will not change unless additional boxes are necessary. The 2023 HAZMAT shipping fee is $48.

It's a good idea to group HazMat motor orders together with your friends to split the fee cost. Good news is that HazMat orders arrive more promptly than other motor orders.
Please Note: Someone 18 years or older must be present to sign for a HazMat package.
Please change your shipping address to your workplace if someone will not be home during the day.
Please Note: Due to regulations and ground shipping requirements, we cannot ship HAZMAT motors outside the continental US.

Again, please be aware that the shipping fee listed on your online order is only an estimate. If our shopping cart estimate of the actual shipping fees is too low, we will contact you to let you know the actual shipping, so that you can authorize the extra fee. We do this so you will not be surprised by an extra charge on your credit card. Likewise if the shipping fee you have paid is more than what it costs us, we will refund the difference as a store credit. We do not profit from shipping costs, they are high enough!

ORDER CANCELLATIONS AND RETURNS

We want to make sure you are 100% happy with your purchase. All returns must contact us at motors@rocket.supplies. All order cancellations and returns will incure a 3.3% transaction handling fee. All sales on reloads are final due to shipping regulations. Order cancelations that have been packed but not yet picked up by the carrier are subject to a 20% restocking fee. Buyer is responsible for all shipping charges for refused or returned (failure to sign for package) shipments, including hazmat shipments (charges are incurred both directions). These returns are subject to a 20% restocking fee.  

If you need something for Christmas, please email us after you've placed the order and we'll do our best to help out.

If you have any issues with the website, feel free to email us and we'll help out.
Still have questions? Email us at motors@rocket.supplies and we'll make sure you have everything your rocket needs!